FREQUENTLY ASKED QUESTIONS
How do I get a quote?
The best way to get a quote is to fill out our Quote Form or email us.
What is your turnaround time?
Typically we can turn around most orders within 7-10 business days from the time we recieve all crucial info, all approvals and payment in full.
How does payment work?
Like 99% of all custom product manufacturers, we take full payment up front. In some cases, we can accept half down to get the order moving, but the remainder would be due before pick up, shipping or delivery.
Do you offer RUSH services?
We can accomodate most RUSH scenarios, some fees may apply. Please let us know asap if you will need a RUSH order. RUSH orders will be subject to available apparel and our schedule. Substitutions will be made if necessary to complete the order and meet your deadline.
What is your minimum quantity order?
Like most custom, wholesale shops, we have standard minimums in order to make enough money to pay the bills and keep on doing what we love. In some cases, we can acept smaller jobs. We love to reward our loyal, long term customers with benefits like lower minimums.
On Press Proofs?
We hope to provide as much detail as posisble so that on press proofs won't be necessary in most average situations.
What happens if apparel is backordered after I place my order?
This happens from time to time. If a backorder occurs, we will do our best to offer a couple alternatives if the wait is too long. Sometimes, substitutions are necessary to meet deadlines. We will do our best to communicate these issues.
Can I get printed samples?
We do offer printed samples. However, the cost to print a small run of 3 or less shirts will be costly. It would be more cost effective to go with our minimums and take advanage of the price breaks. If the samples are that important, a minum qty may be a better test number to go with before getting a higher quantity.
How many colors can I use in my design?
We currenlty have a 6 color auto press and manual press. The average number of colors we see coming through our shop is about 1-4, so we haven't felt the need to upgrade. We can also use Simulated Process and 4 Color Process to produce full scale color options. Please ask us what would be the best way to print your design!
Can I provide my own apparel?
Absolutely! We can definitely print your apparel. Please make sure to give us the packing slip with any garments. Please also provide a detailed account of what you are giving us to print, sizes, colors, styles, etc. Please note, we do not guranatee customer provided garments. We also will not replace any garments do to spoilage ro damage of any kind if provided by the customer.
Do you offer FREE design?
We offer as much free design assistance as we possibly can. We do this to help ensure that you will recieve the best possible print. If you require full design services from scratch, we do charge. It all depends on the complexity and potential time involved. The quickest way to find out if your artwork qualifies for free service, send your artwork to email@example.com
What is spoilage and what does it mean to me and my order?
Spoilage refers to apparel ruined by human or mechanical error. The industray standard is 2%-4% spoilage of every order. We have a MUCH less spoilage rate do to our comittment to providing as much communication as necessary to ensure we are on the same page and you won't have any unforseen surprises.
Can I return my order?
Unfortunately, with custom apparel orders -all sales are final. We go out of our way to ensure we are on the same page every step of the way. However, we are human and things can be missed. If you are dissatisfied with your order, please contact us within 3 days to let us know. We will do our best to determine what the best course of action and to reprint and replace as needed.
Do you offer Embroidery?
We do! We have low minimums, down to 1 item in some cases. Low quantities yield higher pricing. 50 pieces will start to yeild better pricing. Our standard turnaround time for embroidery is 2-3 weeks. Please get a hold of us for a quote and turnaround time!
What else do you do?
In order to provide the best experince, our focus is on screen printing and embroidery. We also offer design services, fulfillment options, shipping, custom apparel sourcing, Heat Pressed Transfers, sublimation, vinyl applications, and more. If you have an idea, please don't hesitate to ask! We sometimes take jobs in order to iron out a new technique.
What is the set up fee for Embroidery?
We are required to digitize all artwork for embroidery before we can actually embroider the peice. There is a 1-time fee associated with this. Once done, we can use the same digitized file for any re-orders. The pricing is subject to the complexity of the artwork. Usually ranging from $20-$50.
Do you offer DTG printing?
We are comitted to traditional screen printing at this time. The technology isn't quite there for a great DTG product in our determination. The inks used are getting better but tend to wash out quicker. There is also a pre-treatment spray required before DTG printing which leaves the garment a little stiff. Until these things improve, the best quality is still high-end auto presses, like our Roq Auto Press.
What kind of press do you have?
We have a state of the art, brand new Roq Automatic M series Press. These puppies are made in Portugal and shipped here via Ryonet, our main supply provider. We are one of the small few lucky enough to have on of these machines in the US.
How can I get a discount?
We actually don't offer many discounts or have many sales. We offer the best pricing we can to provide the best possible quality we can. Quality costs money, but the benefits to you are untold!
Do you offer Web Stores / Fundraising sites?
We have provided stores quite a bit in the past. There are many moving parts associated with webstores and the fundraising piece and we have found that it is difficult to guarantee specific garments after the ordering period ends. It's also difficult for the customers to guranatee enough orders to make the store worth it for Kosmo as a business. It's a fine line to walk for profitability on either side.